Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About the National Holocaust Museum Amsterdam

1. Do I need to book tickets in advance for the National Holocaust Museum Amsterdam?

While walk-ins are welcome, it’s highly recommended to book your tickets online in advance to guarantee entry and avoid waiting in line. Online booking also ensures you get your preferred visiting time and helps manage crowd flow efficiently.

2. How much are tickets to the National Holocaust Museum in Amsterdam?

Adult tickets are generally priced around €20, while discounted rates may apply for students and children. You can easily purchase your tickets online or at the museum entrance. Buying online is the fastest and most convenient option.

3. Where is the National Holocaust Museum located?

The museum is located in Amsterdam’s Jewish Cultural Quarter, at Plantage Middenlaan 27, right in the historic heart of the city. It’s just a short walk from popular attractions like the Hermitage and Artis Zoo.

4. What are the opening hours of the National Holocaust Museum Amsterdam?

The museum is open daily from 10:00 AM to 5:00 PM, including weekends. It remains closed on select public holidays, so checking ahead before your visit is advised.

5. Is the National Holocaust Museum accessible for wheelchair users?

Yes. The National Holocaust Museum is fully wheelchair accessible, with step-free entry, ramps, and elevators connecting all exhibition levels. Wheelchairs are available on-site free of charge on a first-come, first-served basis.

6. Can I take photos inside the National Holocaust Museum?

Photography for personal use is generally allowed, but flash, tripods, and selfie sticks are not permitted. Some sensitive exhibits may have specific photography restrictions—please follow on-site signage and staff guidance.

7. What’s the best way to get to the National Holocaust Museum in Amsterdam?

The museum is easily accessible by tram, metro, or bus. The Waterlooplein stop is the closest public transport station. Visitors arriving by car can find paid parking nearby, though spaces are limited—public transport is the recommended option.

8. Is the museum suitable for children and school groups?

Even though the subject matter is heavy and sensitive, there are no age restrictions for entry to the museum. There are also parts specially designed for younger visitors with various activities. Teachers and parents should guide younger visitors through the exhibits to help them understand the historical context respectfully.

9. I s this the venue’s official site?

This site offers official tickets to the venue. It, however, is not the official site of the venue.